Internal Surfaces

Internal surfaces are not considered for QC
All parts that are not to be seen once assembled (for example: inside surfaces of the case, inside the screw holes, and all other parts that might not has been listed) will not be considered for QC.

Exchanges & Refunds

An exchange or refund will only be provided if there are factory defects present.
We do not offer change of mind return.

The unit must be opened and inspected within 7 days from the delivery day, according to the tracking, to be qualified for exchange and refund.
A continuous unboxing video without any interruption needs to be provided as proof of the defects and damage that occurred from the factory. In addition to the video, please also supply the photos that clearly taken to better show the defect.
For the PCB warranty claim, please show proof of DOA or defect to claim for damage
- The video of the PCB is not recognised by VIA
- Photos of damage (if applicable).

A kit is considered A-Stock if:
- It has no damage, scratches, or dents larger than 1×1 mm.
- It is free from any defects that prevent it from functioning as intended.
- The external surfaces of the keyboard show no scratches, dents, or damage.
- Minor imperfections on internal surfaces (not visible during use) are acceptable.
- Marks near screw holes or anodization hook marks on internal surfaces may be present and are considered normal.
Minor colour viration between units might occur due to different anodise batches. This is normal and will not be considered faulty.

Copper and brass items may naturally oxidise over time. While we take every possible measure—such as applying a protective clear coat—to minimise oxidation, it may still occur during transportation or due to environmental factors. As such, light oxidation will not be considered a quality control defect.

For PC/PEI material in general, there may be faint marks on the case body, and this is completely normal for PC/PEI material, so it will not be considered as scratches
While we try to do our best (as well as installing metal thread insert screwholes) to prevent cracking, overly used of torque when turning the screws might crack the case. This does not fall under faulty category and we will not be liable for any replacements.
PC material will get yellow over time, this is completly normal for the material, we will not be liable for return and refund.